COVID-19 INFORMATION by your Killingly Dental Care Team

First and foremost, thank you for your loyalty and confidence as a patient
of Killingly Dental Care. We hope this letter finds you and your family in
good health. Our community has been through a lot over the last few months,
we appreciate you being patient with our closure to all elective dental
procedures to help decrease the spread of the virus. *We are excited to
announce we are reopening our office as of May 20, 2020.* While many things
have changed, one thing has remained the same: *our commitment to your
comfort and safety.*

We continue to stand by our vision: *Killingly Dental Care is committed to
complete health dentistry by focusing on your overall long term well-being
that starts with excellent oral health.*

*Infection control has always been a top priority* for our practice and you
may have seen this during your visits to our office. Our infection control
processes are made so that when you receive care, it’s both safe and
comfortable. We want to tell you about the infection control procedures we
follow in our practice to keep patients and employees safe. Our office
follows infection control recommendations made by the Connecticut
Department of Public Health ( CT DPH) American Dental Association (ADA),
the U.S. Centers for Disease Control and Prevention (CDC) and the
Occupational Safety and Health Administration (OSHA). We follow the
activities of these agencies so that we are up-to-date on any new rulings
or guidance that may be issued, our staff is trained and certified
regularly. We do this to make sure that our infection control procedures
are current and adhere to each agencies’ recommendations.

*Our goal is to exceed these recommendations and in order to provide you
with even greater peace of mind, you may see some changes when it is time
for your next appointment.*

What You Need To Know:

BEFORE YOUR APPOINTMENT

- Our office will communicate with you 24 hours beforehand to ask some
screening questions, as well as a, follow up call 48 hours after your visit
with us
- Anyone who is showing signs/symptoms of COVID will not be seen
- Collecting payments over the phone to decrease points of contact
- Clinicians and employees are screened upon arrival to work. They are
healthy and ready to treat you.
- We ask that you wear your mask to your visit with us and follow social
distancing

WHEN YOU ARRIVE

- Please wait in your car and call us upon arrival, this will allow for
social distancing
- You will complete the ADA COVID screening questionnaire and have your
temperature taken with our no-contact infrared forehead thermometer
- Please keep your mask on until your provider asks you to remove it
- Utilize hand sanitizing stations throughout the office

NEW PRACTICE PROTOCOLS

- Increased PPE (Personal Protective Equipment) for all employees
- Air purifiers
- Thorough cleaning of high traffic/high touch areas throughout the office
including bathrooms, phones, handles, etc
- HVAC systems adjusted to provide optimal airflow and filtration,
highest rated filters, frequent profession monitoring
- Minimizing the use of high-speed or pressurized equipment to decrease
aerosols
- Pre-procedural rinses and hand washing before your provider begins
treating you
- Guests accompanying patients will be asked to wait outside unless
the patient is a minor, needs an interpreter, or has a medical need. Limited to
one guest per patient as necessary.
- Cell phones kept in your pocket or purse once you enter the office

We look forward to seeing you again and are happy to answer any questions
you may have about the

steps we take to keep you, and every patient, safe in our practice.

OUR MISSION: Our compassionate, family-friendly team offers a warm and
caring atmosphere that is dedicated to providing top quality care. The
doctors and their team take the time to listen to your concerns while
developing a trusting, long lasting relationship. At Killingly Dental Care,
we strive to ensure the best patient experience that leaves you smiling
every time.

Sincerely,

The Team at Killingly Dental Care
Kimbal Sheffield D.D.S. & Allison White D.M.D.